Terms of Service
Last updated: 27/05/2026
Welcome to Carezema. These Terms of Service ("Terms") govern your use of our website (Carezema.com) and your purchase of any products from us. By accessing our site or placing an order, you agree to these Terms. Please read them carefully.
1. Who we are
This website and store are operated by Imperium Commerce International LLC ("Carezema," "we," "us," or "our"), located at 30 N Gould St, Sheridan, Wyoming, 82801, USA. You can contact us anytime at info@carezema.com.
2. Using our website
By using this site, you confirm that you are at least 18 years old, or that you are using it under the supervision of a parent or guardian. You agree to use the site lawfully and not to misuse it, attempt to disrupt it, or use it for any fraudulent purpose.
3. Products and information
We do our best to describe our products and display their colours and details as accurately as possible. However, we cannot guarantee that your device displays them perfectly, and slight variations in packaging or appearance may occur.
Carezema is a cosmetic soothing cream intended to moisturise and comfort the skin. It is not a medicine and is not intended to diagnose, treat, cure, or prevent any disease or condition, including eczema. Information on our site is provided for general purposes only and is not medical advice. Always consult a qualified healthcare professional regarding your child's skin or health, and discontinue use if irritation occurs. [➜ Keep this disclaimer — it's important protection for a skincare brand.]
4. Orders
When you place an order, you're making an offer to purchase a product subject to these Terms. We reserve the right to accept or decline any order, and to limit or cancel quantities purchased per person or per order. If we cancel an order after you've been charged, we'll issue a full refund.
You are responsible for providing accurate, complete order and contact information.
5. Pricing, taxes and duties
All prices are listed in [➜ confirm currency, e.g. USD] and may change at any time without notice.
For orders shipped to the United States, Canada, United Kingdom, and Australia, applicable taxes (including sales tax or VAT) and any customs or import duties are not included in the listed product price.
Where possible, these taxes and duties are calculated and added to your order total at checkout, so you can see them before completing your purchase.
In cases where such taxes or duties are not collected at checkout, they may be charged separately by the carrier or local customs authorities, and are payable by the customer upon delivery or arrival. These charges are determined by your local authorities and are outside our control. We recommend checking your country's import rules if you're unsure.
6. Payment
Payment is processed securely through our third-party payment providers [➜ e.g. Shopify Payments, PayPal]. By submitting payment, you confirm that you are authorised to use the chosen payment method. We do not store your full payment card details.
7. Shipping
Delivery times and shipping details are described in our [Shipping Policy], which forms part of these Terms. Estimated delivery times are estimates only and are not guaranteed.
8. Returns, refunds and guarantee
Our returns, refunds, and money-back guarantee are described in our [Return & Refund Policy], which forms part of these Terms. Please review it for full details, including our 60-day money-back guarantee and 30-day standard return window.
9. Intellectual property
All content on this site — including text, logos, images, graphics, and the Carezema name and branding — is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, or use our content without our written permission.
10. Reviews and submissions
If you submit a review, comment, photo, or other content to us, you grant us permission to use, display, and share it in connection with our brand and marketing. You confirm that the content is yours to share and does not violate anyone else's rights.
11. Limitation of liability
To the fullest extent permitted by law, Carezema and Imperium Commerce International LLC are not liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability for any claim is limited to the amount you paid for the product in question. Nothing in these Terms excludes any rights you have under applicable consumer protection laws that cannot be excluded.
12. Indemnification
You agree to indemnify and hold harmless Carezema and Imperium Commerce International LLC from any claims or expenses arising out of your misuse of the site or your breach of these Terms.
13. Changes to these Terms
We may update these Terms from time to time. The latest version will always be posted on this page with an updated "Last updated" date. Your continued use of the site means you accept the revised Terms.
14. Governing law
These Terms are governed by the laws of the State of Wyoming, United States [➜ confirm — this is your registered location; you may choose a different jurisdiction], without regard to conflict-of-law principles. Nothing here removes consumer rights granted by the laws of your country of residence.
15. Contact us
Questions about these Terms? We're happy to help.
Carezema Imperium Commerce International LLC 30 N Gould St, Sheridan, Wyoming, 82801, USA
Frequently Asked Questions
How quickly will I notice a difference?
Most parents notice less itching and calmer skin within the first three to seven days. Visible improvement in the rough or red patches usually takes two to four weeks of daily use. Eczema runs on a cycle, so consistent use matters more than how thickly you apply it.
Is Carezema safe for babies and toddlers?
Yes. The formula is fragrance-free, dye-free, paraben-free and sulfate-free, built around 1% colloidal oatmeal as the FDA-recognized skin protectant active. We use almond oil, so patch test a small area first if your child has any nut sensitivity. For broken or weeping skin, check with your pediatrician before starting any new cream.
Can I use this with hydrocortisone or my child's current eczema cream?
Yes. Many parents apply hydrocortisone to a bad flare patch, let it absorb, then layer Carezema over the top for the moisture and soothing work. For specific guidance on combining products or tapering off steroids, check with your pediatrician or dermatologist.
Are there any side effects?
Most parents report none. The two things to watch for are a mild warmth or pink flush on first application (usually settles within a day) and allergic reactions in kids with honey, beeswax or almond allergies. Stop using if irritation gets worse instead of better, and check in with your pediatrician.
What if it does not work for my child?
Send it back. We offer a 60-day money-back guarantee, no questions, no half-empty-jar penalty. Every kid's skin is different. If Carezema is not your kid's fit, we would rather refund you than have you stuck with a jar in the cabinet.
I've tried everything. Why would this actually work?
Two reasons Carezema reaches further than most of what is on the eczema shelf. One, it carries 1% colloidal oatmeal at the FDA-recognized active strength, the same active dermatologists point parents to. Most "natural" baby lotions have no active at all. Two, the honey, aloe and plant oil base handles the moisture and soothing in the same step, so you are not layering a steroid under a moisturizer under an ointment at 11pm with a tired kid.
Will it sting on broken or scratched skin?
Most parents report no stinging. The formula is built for the irritated, inflamed skin that is the whole reason to reach for an eczema cream. If your child has open wounds or actively weeping eczema, check with your pediatrician before applying any new product to those areas.
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