Shipping Policy
We know that when your little one is uncomfortable, every day matters. That's why we work hard to get Carezema to your door as quickly and safely as possible. Here's everything you need to know about how and when your order arrives.
Where we ship
We currently ship to the United States, United Kingdom, Australia, and Canada. If your country isn't listed yet, email us at info@carezema.com — we're always expanding, and we'd love to hear from you.
Processing time
Once you place your order, our team carefully prepares and packs it within 1–2 business days. You'll receive a confirmation email as soon as your order is on its way.
Shipping time
After processing, your order typically arrives within 3–7 business days, depending on your location.
In total, most orders are delivered within 4–9 business days from the day you order.
| Stage | Timeframe |
|---|---|
| Order processing | 1–2 business days |
| Shipping & transit | 3–7 business days |
| Total estimated delivery | 4–9 business days |
Please note that these are estimates. Delivery times can occasionally be affected by factors outside our control, such as customs, peak seasons, or local postal delays.
Shipping costs
Shipping costs are calculated at checkout based on your location and order. Enjoy free shipping on all orders over 44,95 USD
Order tracking
As soon as your order ships, we'll send you a tracking link by email so you can follow your package every step of the way. If you haven't received tracking information within 3 business days of ordering, please check your spam folder or reach out to us.
Customs, duties & taxes
For international orders, any customs fees, import duties, or taxes are determined by your local authorities and are the responsibility of the customer. Unfortunately, we have no control over these charges and cannot predict their cost.
Wrong address or failed delivery
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address or a missed delivery, we'll do our best to help — though additional shipping costs may apply to resend it.
Lost or delayed packages
If your order hasn't arrived within the estimated timeframe, don't worry — just email us at info@carezema.com and we'll personally look into it for you. We're here to make this right.
Questions?
We're real people, and we're always happy to help. Reach us anytime at info@carezema.com — because no parent should have to wonder where their order is. 💛
Carezema Imperium Commerce International LLC 30 N Gould St, Sheridan, Wyoming, 82801, USA
Frequently Asked Questions
How quickly will I notice a difference?
Most parents notice less itching and calmer skin within the first three to seven days. Visible improvement in the rough or red patches usually takes two to four weeks of daily use. Eczema runs on a cycle, so consistent use matters more than how thickly you apply it.
Is Carezema safe for babies and toddlers?
Yes. The formula is fragrance-free, dye-free, paraben-free and sulfate-free, built around 1% colloidal oatmeal as the FDA-recognized skin protectant active. We use almond oil, so patch test a small area first if your child has any nut sensitivity. For broken or weeping skin, check with your pediatrician before starting any new cream.
Can I use this with hydrocortisone or my child's current eczema cream?
Yes. Many parents apply hydrocortisone to a bad flare patch, let it absorb, then layer Carezema over the top for the moisture and soothing work. For specific guidance on combining products or tapering off steroids, check with your pediatrician or dermatologist.
Are there any side effects?
Most parents report none. The two things to watch for are a mild warmth or pink flush on first application (usually settles within a day) and allergic reactions in kids with honey, beeswax or almond allergies. Stop using if irritation gets worse instead of better, and check in with your pediatrician.
What if it does not work for my child?
Send it back. We offer a 60-day money-back guarantee, no questions, no half-empty-jar penalty. Every kid's skin is different. If Carezema is not your kid's fit, we would rather refund you than have you stuck with a jar in the cabinet.
I've tried everything. Why would this actually work?
Two reasons Carezema reaches further than most of what is on the eczema shelf. One, it carries 1% colloidal oatmeal at the FDA-recognized active strength, the same active dermatologists point parents to. Most "natural" baby lotions have no active at all. Two, the honey, aloe and plant oil base handles the moisture and soothing in the same step, so you are not layering a steroid under a moisturizer under an ointment at 11pm with a tired kid.
Will it sting on broken or scratched skin?
Most parents report no stinging. The formula is built for the irritated, inflamed skin that is the whole reason to reach for an eczema cream. If your child has open wounds or actively weeping eczema, check with your pediatrician before applying any new product to those areas.
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