Return & Refund Policy
We know you've probably been disappointed by products before. That's exactly why we make returning Carezema simple and worry-free. If it's not right for your family, we're here to make it right.
Our 60-day money-back guarantee
We stand behind Carezema. If the product simply doesn't work for your little one, you're covered by our 60-day money-back guarantee.
Just reach out within 60 days of receiving your order, and we'll give you a full refund — no hassle, no complicated hoops to jump through. We only win when you do.
Standard 30-day returns
For any other reason — you changed your mind, ordered by mistake, or simply don't need it — you can return your order within 30 days of delivery for a refund.
To be eligible for a standard return, items should be in their original condition: unopened and unused
How to start a return
Starting a return is easy:
- Email us at info@carezema.com with your order number and the reason for your return.
- Our team will reply with simple instructions on what to do next.
- Once everything's confirmed, we'll process your refund.
That's it — a real person will personally guide you through it.
When you'll get your refund
Once your return is approved, your refund will be issued to your original payment method within 5–10 business days. Please note that it can sometimes take a little longer for your bank or card provider to show the refund on your statement.
Return shipping
- Option A (customer pays): Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or incorrect orders
If your order arrives damaged, defective, or isn't what you ordered, please email us within 48 hours of delivery with a photo. We'll send a replacement or full refund right away — no need to return the item in most cases.
Late or missing refunds
Haven't seen your refund yet? First, check your bank account again, then contact your card provider, as processing times vary. If you've done this and still haven't received it, email us at info@carezema.com and we'll sort it out personally.
Questions?
We're real people, and we genuinely want to help. Reach us anytime at info@carezema.com — because returning a product should never add to your stress. 💛
Frequently Asked Questions
How quickly will I notice a difference?
Most parents notice less itching and calmer skin within the first three to seven days. Visible improvement in the rough or red patches usually takes two to four weeks of daily use. Eczema runs on a cycle, so consistent use matters more than how thickly you apply it.
Is Carezema safe for babies and toddlers?
Yes. The formula is fragrance-free, dye-free, paraben-free and sulfate-free, built around 1% colloidal oatmeal as the FDA-recognized skin protectant active. We use almond oil, so patch test a small area first if your child has any nut sensitivity. For broken or weeping skin, check with your pediatrician before starting any new cream.
Can I use this with hydrocortisone or my child's current eczema cream?
Yes. Many parents apply hydrocortisone to a bad flare patch, let it absorb, then layer Carezema over the top for the moisture and soothing work. For specific guidance on combining products or tapering off steroids, check with your pediatrician or dermatologist.
Are there any side effects?
Most parents report none. The two things to watch for are a mild warmth or pink flush on first application (usually settles within a day) and allergic reactions in kids with honey, beeswax or almond allergies. Stop using if irritation gets worse instead of better, and check in with your pediatrician.
What if it does not work for my child?
Send it back. We offer a 60-day money-back guarantee, no questions, no half-empty-jar penalty. Every kid's skin is different. If Carezema is not your kid's fit, we would rather refund you than have you stuck with a jar in the cabinet.
I've tried everything. Why would this actually work?
Two reasons Carezema reaches further than most of what is on the eczema shelf. One, it carries 1% colloidal oatmeal at the FDA-recognized active strength, the same active dermatologists point parents to. Most "natural" baby lotions have no active at all. Two, the honey, aloe and plant oil base handles the moisture and soothing in the same step, so you are not layering a steroid under a moisturizer under an ointment at 11pm with a tired kid.
Will it sting on broken or scratched skin?
Most parents report no stinging. The formula is built for the irritated, inflamed skin that is the whole reason to reach for an eczema cream. If your child has open wounds or actively weeping eczema, check with your pediatrician before applying any new product to those areas.
60-Day Money-Back Guarantee