FAQ
Frequently Asked Questions
Have questions before trying Carezema? You're not alone. Here are the answers parents ask us most. Don't see your question? Email us at info@carezema.com — there's always a real person ready to help.
1. Is Carezema safe for newborns? Yes. Carezema is made for the most sensitive skin in the world — your baby's. It's steroid-free and formulated with natural ingredients like organic honey, colloidal oatmeal, and beeswax. No parabens, no artificial fragrance, no harsh chemicals. As with any new product, do a small patch test first, and check with your doctor if your little one has a specific condition.
2. Does Carezema contain steroids? No. Carezema is completely steroid-free. We know how many parents worry about putting steroid creams on their child's skin, so we designed Carezema to be a gentle, natural first step — no steroids, ever.
3. How quickly will I see results? Every child is different, but many parents notice calmer, more comfortable skin within the first few days. Some tell us their baby sleeps better after just a few nights. Carezema soothes, moisturises, and protects — though it's not a medical treatment or a cure for eczema.
4. Is honey actually good for eczema-prone skin? Honey has been used to soothe and protect skin for centuries. Organic honey is a natural humectant — it draws moisture into the skin — and pairs beautifully with colloidal oatmeal, an FDA-recognised skin protectant that calms redness and dryness. Together they help comfort sensitive, irritated skin.
5. Is it sticky? Carezema absorbs into the skin to soothe and moisturise. A little goes a long way, so you only need a thin layer. Most parents are surprised by how comfortable it feels once it's on.
6. What if it doesn't work for my child? You're protected by our 60-day money-back guarantee. If Carezema doesn't work for your little one, just reach out within 60 days and we'll give you a full refund — no hassle. We only win when you do. (For all other returns, we offer a standard 30-day return window.)
7. Can I use Carezema alongside other treatments? Many parents use Carezema as part of their daily skincare routine. If your child is on prescribed treatments, we recommend checking with your doctor before combining products, just to be safe.
8. How often should I apply it? Apply a thin layer to clean, dry skin as often as needed — many parents use it morning and night, and after bath time. It's gentle enough for daily use.
9. How long does shipping take? We ship to the US, UK, Australia, and Canada. Orders take 1–2 days to process, then 3–7 days in transit — so most orders arrive within 4–9 days total. You'll get a tracking link as soon as your order is on its way.
10. What's your return policy? We offer a 60-day money-back guarantee if Carezema doesn't work for your child. We also accept standard returns within 30 days of delivery. Just email info@carezema.com and we'll take care of you.
Still have a question? We'd love to hear from you at info@carezema.com — because no parent should have to figure this out alone. 💛
Frequently Asked Questions
How quickly will I notice a difference?
Most parents notice less itching and calmer skin within the first three to seven days. Visible improvement in the rough or red patches usually takes two to four weeks of daily use. Eczema runs on a cycle, so consistent use matters more than how thickly you apply it.
Is Carezema safe for babies and toddlers?
Yes. The formula is fragrance-free, dye-free, paraben-free and sulfate-free, built around 1% colloidal oatmeal as the FDA-recognized skin protectant active. We use almond oil, so patch test a small area first if your child has any nut sensitivity. For broken or weeping skin, check with your pediatrician before starting any new cream.
Can I use this with hydrocortisone or my child's current eczema cream?
Yes. Many parents apply hydrocortisone to a bad flare patch, let it absorb, then layer Carezema over the top for the moisture and soothing work. For specific guidance on combining products or tapering off steroids, check with your pediatrician or dermatologist.
Are there any side effects?
Most parents report none. The two things to watch for are a mild warmth or pink flush on first application (usually settles within a day) and allergic reactions in kids with honey, beeswax or almond allergies. Stop using if irritation gets worse instead of better, and check in with your pediatrician.
What if it does not work for my child?
Send it back. We offer a 60-day money-back guarantee, no questions, no half-empty-jar penalty. Every kid's skin is different. If Carezema is not your kid's fit, we would rather refund you than have you stuck with a jar in the cabinet.
I've tried everything. Why would this actually work?
Two reasons Carezema reaches further than most of what is on the eczema shelf. One, it carries 1% colloidal oatmeal at the FDA-recognized active strength, the same active dermatologists point parents to. Most "natural" baby lotions have no active at all. Two, the honey, aloe and plant oil base handles the moisture and soothing in the same step, so you are not layering a steroid under a moisturizer under an ointment at 11pm with a tired kid.
Will it sting on broken or scratched skin?
Most parents report no stinging. The formula is built for the irritated, inflamed skin that is the whole reason to reach for an eczema cream. If your child has open wounds or actively weeping eczema, check with your pediatrician before applying any new product to those areas.
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