Privacy Policy
Last updated: 27/05/2026
At Carezema, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website (Carezema.com) and placing an order, you agree to the practices described below.
Who we are
This website is operated by Imperium Commerce International LLC ("Carezema," "we," "us," or "our"), located at 30 N Gould St, Sheridan, Wyoming, 82801, USA. If you have any questions about this policy, you can reach us at info@carezema.com.
Information we collect
When you visit our site or place an order, we may collect:
- Information you give us: your name, email address, phone number, shipping and billing address, and order details.
- Payment information: payment is processed securely by our payment providers. We do not store your full credit card details on our servers.
- Information collected automatically: when you browse our site, we may collect device information such as your browser type, IP address, time zone, and the pages you view, through cookies and similar technologies.
How we use your information
We use the information we collect to:
- Process and fulfil your orders, and send order confirmations and shipping updates
- Communicate with you, including responding to your questions and support requests
- Process payments and prevent fraud
- Improve our website, products, and customer experience
- Send you marketing emails if you have opted in — and you can unsubscribe at any time
- Comply with our legal obligations
Cookies
Like most websites, we use cookies to keep our site working properly, remember your preferences, understand how visitors use our site, and (where applicable) support advertising. You can control or disable cookies through your browser settings. [➜ If you run a cookie consent banner, mention it here.]
How we share your information
We do not sell your personal information. We share it only with trusted parties who help us run our business, such as:
- Our e-commerce platform Shopify, which powers our online store
- Payment processors: Shopify Payments, to handle transactions
- Shipping and fulfilment partners, to deliver your order
- Email and analytics services, to communicate with you and improve our site
We may also disclose information when required by law, or to protect our rights and the safety of others.
How we protect your information
We use reasonable technical and organisational measures to keep your information safe. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
How long we keep your information
We keep your information only as long as needed to fulfil the purposes described in this policy, including order records and legal, accounting, or reporting requirements.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request that we correct or delete your information
- Object to or restrict certain uses of your information
- Opt out of marketing communications at any time
- [➜ For California residents (CCPA): the right to know, delete, and opt out of the "sale" of personal information. For UK/EU residents (GDPR): the rights above, plus data portability and the right to lodge a complaint with a supervisory authority.]
To exercise any of these rights, just email us at info@carezema.com and we'll be happy to help.
Children's privacy
Our products are made for babies and children, but our website and store are intended for use by adults (parents and guardians). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we'll remove it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. We encourage you to review it periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
Frequently Asked Questions
How quickly will I notice a difference?
Most parents notice less itching and calmer skin within the first three to seven days. Visible improvement in the rough or red patches usually takes two to four weeks of daily use. Eczema runs on a cycle, so consistent use matters more than how thickly you apply it.
Is Carezema safe for babies and toddlers?
Yes. The formula is fragrance-free, dye-free, paraben-free and sulfate-free, built around 1% colloidal oatmeal as the FDA-recognized skin protectant active. We use almond oil, so patch test a small area first if your child has any nut sensitivity. For broken or weeping skin, check with your pediatrician before starting any new cream.
Can I use this with hydrocortisone or my child's current eczema cream?
Yes. Many parents apply hydrocortisone to a bad flare patch, let it absorb, then layer Carezema over the top for the moisture and soothing work. For specific guidance on combining products or tapering off steroids, check with your pediatrician or dermatologist.
Are there any side effects?
Most parents report none. The two things to watch for are a mild warmth or pink flush on first application (usually settles within a day) and allergic reactions in kids with honey, beeswax or almond allergies. Stop using if irritation gets worse instead of better, and check in with your pediatrician.
What if it does not work for my child?
Send it back. We offer a 60-day money-back guarantee, no questions, no half-empty-jar penalty. Every kid's skin is different. If Carezema is not your kid's fit, we would rather refund you than have you stuck with a jar in the cabinet.
I've tried everything. Why would this actually work?
Two reasons Carezema reaches further than most of what is on the eczema shelf. One, it carries 1% colloidal oatmeal at the FDA-recognized active strength, the same active dermatologists point parents to. Most "natural" baby lotions have no active at all. Two, the honey, aloe and plant oil base handles the moisture and soothing in the same step, so you are not layering a steroid under a moisturizer under an ointment at 11pm with a tired kid.
Will it sting on broken or scratched skin?
Most parents report no stinging. The formula is built for the irritated, inflamed skin that is the whole reason to reach for an eczema cream. If your child has open wounds or actively weeping eczema, check with your pediatrician before applying any new product to those areas.
60-Day Money-Back Guarantee